Frequently Asked Questions

Everything you need to know about your Natio beauty journey.

Are Natio products tested on animals?

No, we are proudly cruelty-free. Natio does not conduct or commission animal testing on any of our products or ingredients.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-2 business days depending on your location.

What is your return policy for skincare products?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our customer care team for assistance.

Are your product containers recyclable?

Yes, we strive for sustainability. Most of our tubes, bottles, and jars are recyclable. Please check the specific recycling symbols on the back of your packaging.

Do you offer international shipping?

Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay.